Order Tracking
You can use the chat funtion on our website (somechic.com) to track your order. When prompted, please use the email you used to make your latest online purchase.
If you purchased outside of Spain you can use our International Order Tracking to track your order via DHL.
Shipping Information
All orders placed prior to 12am will be dispatched the same day (excluding Saturday, Sunday and public holidays). Please note slight shipping delays may occur during peak promotional periods.
WITHIN SPAIN
Peninsula Flat rate of 4,50€ (free for orders over 100€).
Delivery within 2-3 business days.
Balearic Islands Flat rate of 4,50€ (free for orders over 130€).
Delivery within 2-3 business days.
EUROPE
International freight will be provided by DHL Express.
INTERNATIONAL
International freight will be provided by DHL Express.
Some regions may require duties and taxes to be prepaid before shipment, other regions may have to option to prepay or pay upon delivery.
ADDITIONAL INFORMATION
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.
Duties & Taxes
For shipments to countries outside the European Union, additional customs taxes and fees may be applicable.
The responsibility for these charges, which vary depending on the destination country, lies solely with the customer and must be settled at the respective customs office.
Returns & Exchanges Policy
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 15 days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
- We gladly accept returns of swimwear, provided the item is in its original, unworn condition, with all tags and sanitary stickers intact. Please note that all swimwear returns will undergo a thorough inspection to ensure these criteria are met.
- Health and hygiene laws restrict the return of jewellery pieces.
- Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
- Direct exchanges are only available for Spanish customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase. Exchanges are subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery).
Promotional items purchased using a flash sale promotional code are not eligible for a refund, and can only be returned for a credit note, within 15 days of purchase. We will not be issuing refunds for change of mind on promotional purchases. It is advised that customers contact St. Agni customer support for any additional guidance on size and fit.
National & International Returns
WITHIN SPAIN
You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of 5,00€ from your refund and provide a return shipping label. If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
INTERNATIONAL
Submit your return using the Returns Portal. We will provide you with a return address where you must send your package. Return shipping costs are the responsibility of the customer and must be paid directly when arranging the shipment. If there are any import duties or customs fees related to the return, these will be deducted from your refund.
For additional information, please contact us at hello@somechic.com.
INTERNATIONAL RETURNS TERMS & CONDITIONS
If you are located outside of Spain please follow the instructions below to return your international order.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 15 calendar days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
- We gladly accept returns of swimwear, provided the item is in its original, unworn condition, with all tags and sanitary stickers intact. Please note that all swimwear returns will undergo a thorough inspection to ensure these criteria are met.
- Health and hygiene laws restrict the return of jewellery pieces.
- Sale items are non-refundable, a store credit will be issued if you choose to return any sale purchases.
- Promotional items purchased using a flash sale promotional code are not eligible for a refund, and can only be returned for a credit note, within 15 days of purchase.
- International exchanges are unable to be processed. Store credits can be issued if you are wanting to repurchase a different item.
- You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping.
Return & Exchange Procedure
1. Fill out the web form for returns and exchanges
Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.
2. Prepare your package
Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).
Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using our box/bag in which you received our garments. Don't forget to include the return delivery note.
3. Hand over the items to the carrier
The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.
Refunds
Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items.
We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Exchanges
Exchanges are only available for Spanish customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item.
Within Spain
If you would like an alternate size please submit a direct exchange through our returns portal, and your exchange will be subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery).
If you would like to exchange for a different colour or style please submit a return for a store credit.
In-store Returns for Online Orders
Our boutique teams are happy to offer a size or colour exchange on the same product in-store, subject to product availability. Our in-store team are unable to offer a credit or exchanges on a different style or styles purchased via Online, in this case you can contact our customer service team for further assistance, or follow the steps in our online returns portal.
Physical Store Return & Exchange Policy
Purchases made at our physical Stores can be returned within 15 calendar days from the purchase date in exchange for another item or a voucher that has no expiration date. The client must present the receipt.
Order Status
Answer
Payment Methods
The accepted forms of payment are Credit Card (Visa and Mastercard), American Express, Google Pay, Apple Pay and PayPal.
You can also finance your purchase without interest with Klarna.
Order Cancellation / Order Modification
Answer
Order Invoice
Answer
Sizing
We offer a wide range of sizes for each product.
You can find in the sizing section, within the product sheet, a table with the measurements of the garment, which will serve as a guide to find the perfect size according to your preferences and your measurements.
Out-of-stock Items
Most of the time, we do restock out-of-stock items. Therefore, we recommend that you subscribe to be informed by email when we replace the product.
Product Care
Answer
Customer Service
For any order enquiries, product information or virtual styling advice, please contact our online team:
Email: hello@somechic.com
WhatsApp: (+34) 639 074 496
Hours: Monday to Thursday 9AM – 6PM (CET) and Friday 9AM – 3PM (CET).
Please note that the service is closed on Saturdays, Sundays, and public holidays. All inquiries will receive a response within 24 business hours.
Barcelona Flagship Store
Temporarily closed.
Coming soon
Costa Brava Summer Store
Carrer Pineda del Mar, 16 - Platja d'Aro
Contact: 972 566 139
Monday to Sunday 10:30-14h and 16:30-21h
Additional Contacts of Interest
For all contact informarion, please click here.
Order Tracking
You can use the chat funtion on our website (somechic.com) to track your order. When prompted, please use the email you used to make your latest online purchase.
If you purchased outside of Spain you can use our International Order Tracking to track your order via DHL.
Shipping Information
All orders placed prior to 12am will be dispatched the same day (excluding Saturday, Sunday and public holidays). Please note slight shipping delays may occur during peak promotional periods.
WITHIN SPAIN
Peninsula Flat rate of 4,50€ (free for orders over 100€).
Delivery within 2-3 business days.
Balearic Islands Flat rate of 4,50€ (free for orders over 130€).
Delivery within 2-3 business days.
EUROPE
International freight will be provided by DHL Express.
INTERNATIONAL
International freight will be provided by DHL Express.
Some regions may require duties and taxes to be prepaid before shipment, other regions may have to option to prepay or pay upon delivery.
ADDITIONAL INFORMATION
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.
Duties & Taxes
For shipments to countries outside the European Union, additional customs taxes and fees may be applicable.
The responsibility for these charges, which vary depending on the destination country, lies solely with the customer and must be settled at the respective customs office.
Returns & Exchanges Policy
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 15 days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
- We gladly accept returns of swimwear, provided the item is in its original, unworn condition, with all tags and sanitary stickers intact. Please note that all swimwear returns will undergo a thorough inspection to ensure these criteria are met.
- Health and hygiene laws restrict the return of jewellery pieces.
- Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
- Direct exchanges are only available for Spanish customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase. Exchanges are subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery).
Promotional items purchased using a flash sale promotional code are not eligible for a refund, and can only be returned for a credit note, within 15 days of purchase. We will not be issuing refunds for change of mind on promotional purchases. It is advised that customers contact St. Agni customer support for any additional guidance on size and fit.
National & International Returns
WITHIN SPAIN
You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of 5,00€ from your refund and provide a return shipping label. If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
INTERNATIONAL
Submit your return using the Returns Portal. We will provide you with a return address where you must send your package. Return shipping costs are the responsibility of the customer and must be paid directly when arranging the shipment. If there are any import duties or customs fees related to the return, these will be deducted from your refund.
For additional information, please contact us at hello@somechic.com.
INTERNATIONAL RETURNS TERMS & CONDITIONS
If you are located outside of Spain please follow the instructions below to return your international order.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 15 calendar days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
- We gladly accept returns of swimwear, provided the item is in its original, unworn condition, with all tags and sanitary stickers intact. Please note that all swimwear returns will undergo a thorough inspection to ensure these criteria are met.
- Health and hygiene laws restrict the return of jewellery pieces.
- Sale items are non-refundable, a store credit will be issued if you choose to return any sale purchases.
- Promotional items purchased using a flash sale promotional code are not eligible for a refund, and can only be returned for a credit note, within 15 days of purchase.
- International exchanges are unable to be processed. Store credits can be issued if you are wanting to repurchase a different item.
- You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping.
Return & Exchange Procedure
1. Fill out the web form for returns and exchanges
Find our web form (here) to indicate the products you are going to return, giving your email or telephone number and the order number. Follow the steps indicated.
2. Prepare your package
Print the return slip (you can find it in the email you will receive when requesting the return or at the end of the request process).
Pack the items you want to return in a box in good condition and which is securely sealed. We recommend using our box/bag in which you received our garments. Don't forget to include the return delivery note.
3. Hand over the items to the carrier
The carrier will come to pick up the package at the indicated address. Since we cannot guarantee the carrier's time slot, it is important that you request pickup at a location where the package can be delivered throughout the day. You do not need to print a transport label.
Refunds
Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items.
We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Exchanges
Exchanges are only available for Spanish customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item.
Within Spain
If you would like an alternate size please submit a direct exchange through our returns portal, and your exchange will be subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery).
If you would like to exchange for a different colour or style please submit a return for a store credit.
In-store Returns for Online Orders
Our boutique teams are happy to offer a size or colour exchange on the same product in-store, subject to product availability. Our in-store team are unable to offer a credit or exchanges on a different style or styles purchased via Online, in this case you can contact our customer service team for further assistance, or follow the steps in our online returns portal.
Physical Store Return & Exchange Policy
Purchases made at our physical Stores can be returned within 15 calendar days from the purchase date in exchange for another item or a voucher that has no expiration date. The client must present the receipt.
Order Status
Answer
Payment Methods
The accepted forms of payment are Credit Card (Visa and Mastercard), American Express, Google Pay, Apple Pay and PayPal.
You can also finance your purchase without interest with Klarna.
Order Cancellation / Order Modification
Answer
Order Invoice
Answer
Sizing
We offer a wide range of sizes for each product.
You can find in the sizing section, within the product sheet, a table with the measurements of the garment, which will serve as a guide to find the perfect size according to your preferences and your measurements.
Out-of-stock Items
Most of the time, we do restock out-of-stock items. Therefore, we recommend that you subscribe to be informed by email when we replace the product.
Product Care
Answer
Customer Service
For any order enquiries, product information or virtual styling advice, please contact our online team:
Email: hello@somechic.com
WhatsApp: (+34) 639 074 496
Hours: Monday to Thursday 9AM – 6PM (CET) and Friday 9AM – 3PM (CET).
Please note that the service is closed on Saturdays, Sundays, and public holidays. All inquiries will receive a response within 24 business hours.
Barcelona Flagship Store
Temporarily closed.
Coming soon
Costa Brava Summer Store
Carrer Pineda del Mar, 16 - Platja d'Aro
Contact: 972 566 139
Monday to Sunday 10:30-14h and 16:30-21h
Additional Contacts of Interest
For all contact informarion, please click here.