F.A.Q

INFORMATION

IN HOW MANY LANGUAGES CAN YOU BROWSE?

In Spanish, English, Italian, French and Portuguese. It depends where you are connecting from.

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PRODUCTS

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PICTURE?

Yes. At Somechic.com we make every effort possible to show the features of the items (colour, textures, etc.) as close to reality as possible.

WILL YOU RESTOCK ITEMS INDICATED AS “OUT OF STOCK?”

Yes. Out of stock items are restocked as quickly as possible. If you request so on the item’s page, we will send you an email when it is available, in the colour and size you specify. If it is not possible to restock the item, we will remove it from the website.

¿ARE THE OFFLINE AND ONLINE PRICES THE SAME?

Yes, but if there were any differences between the price tag and the price on the website the correct price would always be the price showing on the ticket.

WHAT IS INCLUDED IN THE PRICE?

All prices include VAT as well as other local taxes but not shipping, which is shown apart from the shopping basket. Remember that there are no shipping charges if you choose to pick your order up in one of our stores.

HOW OFTEN DO YOU UPDATE THE WEBSITE WITH NEW ITEMS?

New items are added every week. So that you can find these items right away, they are grouped under the tab “New in.”

WHAT SHOULD I DO IF I RECEIVE A DEFECTIVE ITEM?

Somechic.com only sells items in perfect condition, so if you ever receive an item that is not, please contact our customer service department.

AND IF I RECEIVE AN INCORRECT ITEM?

If by some chance you receive an article you did not order, contact our customer service department.

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ORDERS

HOW CAN I BE SURE MY ORDER HAS BEEN MADE CORRECTLY?

Once your order has been completed, you will receive an email confirmation for it. If you do not receive one, contact our customer service department.

CAN I CANCEL AN ITEM IN MY ORDER?

As long as you have not finalized the entire purchase process, you can delete any item from your shopping basket. Otherwise, you should cancel your order.

CAN I CANCEL MY ORDER?

Yes, please contact our customer service department.

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DELIVERY

WHERE CAN I SHIP MY ORDER?

To one of our physical stores, to the home or work address you specify, never to a post office box.

CAN THE COUNTRY RECEIVING THE SHIPMENT BE DIFFERENT THAN THE COUNTRY OF PURCHASE?

No. The country where it is shipped must be the same as that of its purchase.

CAN THE SHIPPING ADDRESS BE DIFFERENT THAN THE BILLING ADDRESS?

Yes. During the purchasing process, you can indicate a shipping address different from the one you entered when registering.

CAN I CHECK THE STATUS OF MY ORDER?

Yes. In My Account, but we will also notify you via email with the various changes in your order’s status.

WHAT MESSAGES WILL I RECEIVE REGARDING MY ORDER STATUS?

  • E-mail order confirmation at the time of payment.
  • E-mail shipping confirmation, when your order leaves our warehouse to the destination you indicated.

For store shipment, we will send you an email and sms when your order arrives to your chosen store, so that you can go and pick it up.

IF I SEND AN ORDER TO THE STORE, FROM WHOM DO I REQUEST THE PACKAGE?

You can request your package from anyone at the store without passing through checkout or waiting in lines. Present order number, ID and it’s yours!

WHAT IF I'M NOT AT THE ADDRESS INDICATED WHEN THE COURIER DELIVERS THE ORDER?

After a first delivery attempt, the courier will leave a confirmation note and will try to contact you to set a new delivery date. If you wish, you can also get in contact with the courier when you get that note.

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At Somechic.com, it may happen that by accident information with typographical errors, inaccuracies or omissions in the product’s description, price or availability can appear. We apologize in advance and reserve the right to correct them, without prior notice, even after an order is made.