If you want to exchange it for another garment of a different size or color, you will need to return the item and place a new order online.
Refunds are available for all full-priced items. Items must be post stamped within 14 days of receiving your order and any received thereafter may be denied.
Items must be returned in their original condition including tags and sanitary labels. Once SOMECHIC has received your returned package, all returned items will be inspected before a refund is issued. SOMECHIC reserves the right to deny a refund if items are returned used, soiled, worn or damaged in any way and they will be returned to sender. You will be notified via email if your returned item is not suitable for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by SOMECHIC will not be issued a refund. We also recommend that customers ask for proof of postage at the time of posting returned items.
*** Please note that the international shipping costs that SOMECHIC provide do not reflect the cost of return shipping from countries outside of European Union. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Spain as this fee is in no way covered by SOMECHIC. For further information, please contact our customer care team at firstname.lastname@example.org.
Please allow 5 business days for a refund to be processed from the date that the returned item is received by SOMECHIC. You will be informed via the email address that is listed on your SOMECHIC account once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.
If this will be an issue for any reason, please be aware that you must contact our customer care team at email@example.com prior to returning any items to SOMECHIC in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues which may arise with refunds to the original account are completely out of our control and SOMECHIC will not be held accountable.
A Returns Sheet is provided with each order containing instructions that must be followed in order to receive a refund.
All orders should be returned to the address below. Please note that the goods are your responsibility until they are returned to SOMECHIC.
SOMECHIC will not issue a refund on item/s that are not received or are lost in transit.
Send an email to: firstname.lastname@example.org to receive the address.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our Customer Care team at email@example.com and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item.
Shipping is non-refundable except in cases where we may have made an error.
All Final Sale Items cannot be returned for a refund or exchange. Any Final Sale Items which are returned will be refused upon delivery and returned to sender.